Refund Policy

1. Free trial

Every new account gets a 14-day free trial with full access to FlowGlue. No credit card is needed to start. If FlowGlue does not solve your problem — simply do not upgrade. Nothing is charged.

2. After your first payment

Once you have paid and the service has been active — we generally do not offer cash refunds. The service was running and available for the period you paid for.

However — we are a small team and we look at every case. If you feel something went genuinely wrong on our side, write to support@flowglue.in within 7 days of your payment. We will review and respond within 2 working days.

3. If FlowGlue was down

If FlowGlue was unavailable for more than 24 continuous hours in any billing month — we will issue a proportional credit to your next billing cycle. For example, if FlowGlue was down for 3 days in a 30-day month — you receive a credit of 3/30 of your plan price against your next payment.

Credits are applied automatically to your next invoice. Cash refunds for downtime are not issued.

4. Cancellation

• Cancel anytime from your FlowGlue dashboard — no phone calls or emails needed
• Your plan continues until the end of the period you paid for
• You are not charged again after cancellation
• No partial refunds for unused days in the current billing period
• Your data is kept safely for 90 days after cancellation — reactivate anytime within that period

5. Plan upgrades and downgrades

• Upgrade: Billed immediately for the new plan. Your new limits apply instantly. No refund for the remaining days on the old plan — they are applied as a credit.
• Downgrade: Takes effect at the start of your next billing cycle. You stay on your current plan until then.

6. Contact for refund requests

Write to support@flowglue.in with the subject line "Refund Request" and include your account email and reason. We respond within 2 working days.

Or write to us at:
Dream Hives Pvt Ltd, 814, Ward No 10, Seujpur Green Road, New Amolapotty, Golaghat, Assam — 785621